Terms of Service, Privacy, Refund & Cancellation and Acceptable Use — one place, covering the whole platform.
The authoritative Terms of Service are published by the Samkoma control plane -- the same document you accept at checkout -- so there is one copy, not two.
Covers the service, accounts, fees and add-ons, data ownership, acceptable use, liability and termination. Read the Terms of Service →
This policy explains what we collect, how we use it, and — importantly — how long we keep your event data and what happens when that window ends. It covers the entire Samkoma website.
Account details (name, email, organization), event and registrant data you enter, payment metadata from your processor (never full card numbers), and basic technical and usage data needed to run and secure the platform.
To provide and secure the service, process your license and add-on payments, send service notices, and improve reliability. We do not sell your data or your registrants' data.
When you provide a mobile number to receive text messages from an event run on Samkoma (for example, the Red River Volkswagen Club), your mobile information and SMS consent are used only to send the transactional event messages you opted into. Mobile information and SMS consent are never sold, and are never shared with third parties or affiliates for their own marketing or promotional purposes. Message and data rates may apply, and you can opt out at any time by replying STOP.
This site, samkoma.co, collects first-party analytics about your visit here — which pages you view and general device and traffic-source information, with no cookies. Organizer dashboards separately include visitor analytics for your own event pages, under the same rules described here. Either way, we never store a visitor's raw IP address — only a hashed, non-reversible identifier — and when your browser sends a Do Not Track or Global Privacy Control signal, we collect no analytics data at all for that visit.
We do not keep back-end event data forever. Your workspace is editable through your event end date, then becomes export-only. You have until end of day on event day + 35 to download your data.
We email a first notice on the day after your event and a reminder on day 30. On day 35 a system-triggered process archives the logs and deletes the event database; any data not yet downloaded is automatically sent to the email on file at that point. Audit logs are retained for security and compliance.
You can access, export or request deletion of your data at any time within the retention window by contacting privacy@samkoma.co.
Each tenant's data is isolated at the database level. We follow least-privilege access and log administrative actions.
These terms govern the SMS text-message program operated by event organizers on the Samkoma platform, including the Red River Volkswagen Club. They describe what we send, how often, the cost, and how to get help or stop messages.
The Red River Volkswagen Club SMS program, operated on the Samkoma event-operations platform.
We send transactional event text messages to people who opt in when registering for a Red River Volkswagen Club event. Messages include a link to your personal check-in QR code, event and logistics reminders, and door-prize and voting notifications. We do not send marketing or promotional text messages through this program.
Message frequency varies and is event-driven. You receive messages only in connection with the specific event you registered for or voted at; this is not a recurring subscription.
Message and data rates may apply, depending on your mobile carrier and plan. Neither the Red River Volkswagen Club nor Samkoma charges you for these messages.
For help with the text program, reply HELP to any message, or contact us at support@samkoma.co.
You can cancel at any time by replying STOP to any message. After you reply STOP, you will receive one confirmation message and will not receive any further text messages from the program unless you opt in again.
You opt in by checking the optional text-message box on the event registration form. Checking the box is entirely voluntary: it is not required to register for or attend the event, and if you leave it unchecked you will not receive any text messages. You may withdraw consent at any time by replying STOP.
Your mobile information and SMS consent are handled in accordance with our Privacy Policy and are never sold or shared with third parties for their own marketing or promotional purposes.
Wireless carriers are not liable for delayed or undelivered messages.
The refund and cancellation terms are part of the same authoritative Terms of Service (see "Fees, plans, add-ons, and upgrades") -- there is no separate refund document.
Covers when the platform fee is refundable, how to cancel, and how attendee/registration refunds work through your own connected payment processor. Read the Terms of Service →
These rules keep the platform safe and reliable for every organizer. They apply to all accounts and content on Samkoma.
Use Samkoma only for lawful events and purposes. Do not use it to collect payments or data for fraudulent, deceptive or prohibited activities.
Do not attempt to breach tenant isolation, probe or attack the infrastructure, scrape other tenants' data, or interfere with other organizers' events.
When you use SMS or email features you are responsible for consent and applicable regulations. SMS is bring-your-own-Twilio and you own your A2P 10DLC registration.
Do not upload content that is illegal, infringing, hateful or harmful. You are responsible for the content and registrant data in your events.
We may warn, suspend or terminate accounts that violate this policy, and will cooperate with lawful requests where required.